Dedicated Transportation Services

If I could give this place 0 stars I would. I don't write reviews often, especially not for a tow company of all places, but the way I was treated by this company and their employees was completely out of line. My car got towed by my apartment community (an issue between me and my community) however when I went to retrieve my car from DTS' lot, their team was extremely rude, sarcastic and condescending, and they berated me about things that were none of their business. They laughed in my face sarcastically when I was talking to them, accused me of things that had nothing to do with me, and were overall just unprofessional and out of line. They also told me it was a "courtesy" for them to open the gate and allow me to get my car back. What? I tried reaching out to their management team to report the issue, to which they called me a liar after I explained my experience. Wow. Never have I experienced such an awful group of people to have to work with - just the cherry on top to having my car towed. I fully understand that these people don't have the most fun jobs, but I think they forget that they're in the business of providing customer service - whether it's contracted to a business or working directly with customers who get their cars towed. So for God's sake, stay in your lane and be professional and respectful towards others. If you're a management company that's looking for a tow company to contract with, do not look here. If you happen to get your car towed by this company, my heart goes out to you.

Service cost: $375